Local Presence Dialing: Now Available in Apten Voice

Jun 18, 2025

Tired of Getting Sent to Voicemail?

If you’re calling leads from a generic or out-of-state number, chances are… they’re not answering. People simply don’t pick up unknown numbers anymore — especially ones that feel random or spammy.

That’s why we’re excited to announce a powerful new feature for Apten Voice customers: Local Presence Dialing.

This upgrade allows your AI-powered outbound calls to automatically show a local area code that matches your lead’s geographic region — making every call feel more trustworthy, familiar, and worth answering.

What Is Local Presence Dialing?

Local presence dialing dynamically assigns a local caller ID (based on area code) when placing outbound calls to leads across the U.S.

Instead of calling a New York lead from a San Diego number, your call shows up with a 212 or 917 — dramatically increasing the odds they’ll pick up.

This feature is now built into Apten Voice and works automatically for all outbound calls made by your AI agents.

Why It Works: The Psychology of Local Caller ID

Humans are wired to trust the familiar. When people see a local number, they’re far more likely to assume:

  • It’s relevant to them

  • It might be a neighbor, business, or school

  • It’s not spam or a scam

That small shift in perception leads to a big change in pickup rates.

Results: +20% Higher Pickup Rate for Apten Customers

Since enabling local presence dialing, Apten Voice customers have reported:

  • 📈 20% increase in connect rate

  • 🚫 Fewer ignored or blocked calls

  • 🧠 More natural conversations from the first hello

Combined with Apten’s AI-driven follow-up logic, local presence ensures that calls land — and conversations actually start.

How It Works in Apten

Local presence dialing is available out of the box for all Apten Voice customers. No manual setup required.

Here’s how it works:

  1. 🎯 Apten identifies the area code of each lead based on phone number

  2. 📞 Outbound calls are automatically placed using a matching local number

  3. 🔁 Fallback options ensure consistent delivery, even across multiple calls

This feature plays seamlessly with Apten’s omnichannel outreach — combining text-first follow-ups, intelligent retries, and now, local voice presence.

Why It Matters for Sales Teams

Outbound sales is a game of seconds and impressions. If your calls don’t get picked up, nothing else matters.

With local presence dialing, you:

  • Instantly build trust with your caller ID

  • Get more first-touch conversations

  • Maximize ROI on every outbound campaign

And when those calls are handled by Apten’s AI sales agents, your reps can focus on what they do best — closing.

Ready to Go Local?

Local presence dialing is now available for all Apten Voice customers — get in touch to enable.

If you’re already making outbound calls with Apten, your connect rate just got smarter.

Want to see it in action? Book a demo and we’ll show you how local caller ID + AI agents can transform your sales pipeline.